Shipping policy
Shipping Policy – EcoClayUSA
Thank you for choosing EcoClayUSA – where sustainability meets tradition.
Shipping Locations
We currently ship within the United States. For international inquiries, please contact us at support@ecoclayusa.com.
Processing Time
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All orders are processed within 2–4 business days (excluding weekends and holidays) after receiving your order confirmation email.
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You will receive a notification when your order has shipped, along with tracking information.
Note: Handmade and small-batch items may take a little longer to ship. We appreciate your patience as we ensure the highest quality and care in each product.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. Estimated delivery times:
| Shipping Method | Estimated Delivery Time |
|---|---|
| Standard Shipping | 3–7 business days |
| Expedited Shipping | 1–3 business days |
Free standard shipping on all U.S. orders over $75.
Eco-Friendly Packaging
As part of our commitment to the planet, we use biodegradable, recyclable, or reused packaging materials to minimize waste. Our goal is to ensure your items arrive safely while reducing our environmental footprint.
Damages & Issues
Please inspect your order upon arrival. If your item is damaged, broken, or incorrect, contact us within 7 days of delivery at support@ecoclayusa.com with your order number and photos of the item.
Order Tracking
Once your order ships, you’ll receive a tracking number via email. Please allow 24–48 hours for the tracking information to update.
Questions?
If you have any shipping-related questions, feel free to reach out at support@ecoclayusa.com. We’re happy to help!